Shipping, Returns, and Exchanges

We ship out orders every weekday! If your shipping address requires that both a physical address and PO box are listed due to local post requirements, please contact us at hello@zolliemakes.com to confirm your address upon placing an order. Please note that order changes requested outside of regular business hours (9AM-5PM EST) may not be possible to accomodate.

Domestic US Shipping

We offer two shipping speeds: standard shipping (7-10 business days) and priority shipping (2-4 business days).

All US orders over $80 to the contiguous 48 states ship free with standard shipping.

	Under 1 lb.	Over 1 lb.
Standard Shipping	$7.50	$7.50
Priority Shipping	$10.25	$16.00

Shipping to Alaska and Hawaii will be calculated based on the weight of the order at checkout.

International Shipping

International shipping rates are calculated at checkout depending on the weight and destination. Please note that you are responsible for all customs/duties fees charged by your country when the package arrives.

Sales Tax

We charge sales tax on orders shipped to the following states:

California
Maryland
Massachusetts
Michigan
Pennsylvania
South Carolina

Yarn, Kit, & Palette Scout Returns

We know that it can be tricky shopping online, so we're here for you! Kits and yarn can be returned in their original, un-opened and unused condition within 14 days of receipt.

Send us an email to hello@zolliemakes.com and let us know what you'd like to return, and whether you'd prefer to exchange, a refund, or store credit. After emailing us about your return, pop it back in the box it came in, write your order number on the outside of the package, and mail it to: Zollie, 220 North Park Road Unit 9B, Wyomissing, PA 19610. Once we receive it back, we will send an exchange, issue a store credit, or issue a refund, depending on your preference.

Must be returned within 14 days of receipt, in their original and unused condition. Shipping costs are not refundable.

Pattern, Digital Downloads, and Color Theory 101 Course Returns

Patterns, Palette Scout digital downloads, and the Color Theory 101 course are delivered immediately by email. Because these are digital products and you will immediately have access to the digital files, they are not refundable.